Frequently Asked Questions

Q. How do I get Sight On Site Mobile Eye Care to come to my workplace?
A.

If you are a company’s decision maker, please fill out this form and we will contact you: https://forms.gle/WNpPH7E66e7989cQ9.

If you are an employee, tell your HR department about us or fill out this form and we will reach out to your employer: https://forms.gle/PSMaWSmV1J3LZxtz8.

Q. Is there a minimum number of people that need to be seen in order for Sight On Site Mobile Eye Care to come to my workplace?
A. Yes. In order for us to come to your workplace or event, we need to see at least 12 people each day that we visit. We can see up to 20 people in a business day.
Q. If I recently had an Eye Exam, can I bring my prescription to buy contacts and glasses from you?
A. Yes, we take outside prescriptions as long as they are signed by your Doctor and not expired.
Q. How can I book an appointment?
A. You can book an appointment using our online booking system: https://www.soseyecare.com/scheduler/.

Once on our scheduler, enter your company name to find the dates and available times for your office. If we are not yet set up to come to your office, or you cannot locate your office, please call us at 480-331-6360, or email us at [email protected]. To make an appointment at our local office in Chandler, AZ, please enter "Sight On Site" in the company field or call our office at 480-331-6360. Availability will vary.
Q. I am having problems scheduling online, what do I do?
A. Make sure that all your information is complete and double-check for accuracy (company name, date/time, email and phone number). If the problem persists, contact us at [email protected] with a description of the problem and a screenshot of the issue. We will get back to you as soon as possible.
Q. I have an appointment scheduled. Can I cancel or reschedule?
A. Yes. We typically have a waitlist and so as a courtesy to our staff and your colleagues, if you need to cancel please do so at least 12 hours in advance of your appointment so we can get one of your colleagues scheduled in your place. Please call/text us at 480-331-6360 or email us at [email protected]. Please provide your name and appointment time and date. We understand that things come up and are happy to work with your schedule the best we can.
Q. Do you take walk-ins, or do I need to schedule an appointment?
A. We do take walk-ins when available. If there are no times that work for you, you will have the option to join the waiting list. If your preferred time becomes available, you will receive a text. The spot is given to the first person from the waitlist to respond to the text.
Q. How do I know that my appointment was successfully scheduled?
A. When you book your appointment, you will receive an email confirming the time and date. If you do not receive a confirmation email, please check your spam folder. If you suspect you are not receiving emails due to a company firewall, please email us at [email protected] and we will resolve the problem as soon as possible.
Q. Do you accept my insurance?
A. Yes, our practice works with all types of insurances. We can also make a custom plan for your workplace. We are an open-access provider for VSP and Cigna. We also work with Eyemed, Aetna, Superior, Spectera, Blueview, and Davis, we are not in-network, but we can provide you with services/materials and still utilize your insurance benefits/coverage. If you provide us with a few pieces of information, we are able to confirm your insurance eligibility and coverage and let you know how much you will pay upfront for services and how much insurance will reimburse you directly. Anything we offer is available to you, regardless of your plan. Payment is due at the time of service and your reimbursement check will be sent to you directly in 3-4 weeks. We make it simple and easy and we take care of all of the work. The end result is the same or better benefit with us vs. in-network.
Q. Why should I see you instead of my in-network provider?
A. Great question! Our concierge level service is not constrained by an insurance policy. Because we are an open network practice, we have the ability to choose glasses and materials based on your needs, not what insurance decides. Wouldn't it be great if you could walk out looking great and feeling great without insurance dictating what you get!
Q. Can I still get an eye exam even if I don’t have vision insurance?
A. Absolutely! You can still get an exam with us if you are not eligible through insurance or are out-of-network.
Q. How do I check my insurance coverage and eligibility?
A. We recommend that you check your eligibility with your insurance carrier before your exam to prevent surprises. Some plans will cover an eye exam once a year, while others are every two years. Product allowances and co-pays will also vary. For questions about your insurance coverage, or to check eligibility, please contact [email protected].
Q. Can I bring my family or friends?
A. We would love to see anyone, but you will need to get permission from your employer. Otherwise, we have an office conveniently located in Chandler.
Q. What do I need to bring to my appointment?
A. 1. Your insurance card or insurance information.
2. Your preferred method of payment: credit, debit, HSA, or FSA card. We do not accept cash or checks.
3. Your most recent contact lenses and prescription or glasses that you wear.

IMPORTANT: If you are getting a contact lens exam, we need either the boxes from your existing contacts or the written prescription. If possible, please bring a pair of contact lenses you can wear during the exam. In order for our optometrist to renew your prescription at your workplace, they will need the details of your most recent contact lenses. Alternatively, if you do not have the contact lens information, we may need you to do a follow-up appointment at our office in Chandler.
Q. On the day of my appointment, where will I find you at my workplace?
A. Please look for specific details in the email from your HR department. We are typically located in break rooms, conference rooms or a designated open space. If you cannot find the details or would like more information, feel free to contact [email protected].
Q. Can I pay with my FSA/HSA card for my exam, glasses and contacts?
A. Yes, we accept FSA/HSA cards for co-pays and product purchases. Please note non-prescription sunglasses are not eligible for FSA/HSA payments.
Q. Do you perform contact lens fittings and exams?
A. New contact lens wearers require a fitting and training. We are unable to provide training at your workplace so would require an in-office visit at our office in Chandler. Otherwise, we would recommend having the contact lens portion of the exam performed at an optometrist near you.

If you are a previous contact lens wearer, we can complete the contact lens exam if you provide your current contact lens information (prescription, brand base curve, etc…). In the event that you would like to change your contact lens brand or if your prescription changes, we may need to do an in-office follow-up at our office in Chandler.
Q. Should I wear my contact lenses to my eye exam?
A. You do not need to wear them to the appointment but please bring a pair with you to evaluate. We also need either the boxes from your existing contacts or the written prescription. In order for our optometrist to renew your prescription at your workplace, they will need the details of your most recent contact lenses. Alternatively, if you do not have the contact lens information, we may need you to do a follow-up appointment at our office in Chandler.
Q. Do you dilate at my workplace? Do I have to get dilated?
A. Each patient is offered the choice to have a dilated exam or not. A dilated exam allows for a full examination of your central and peripheral retina. Because of the drops used in the process, dilation may result in light sensitivity and/or impaired near vision afterwards that can last for 4-6 hours or longer, depending on your eyes. If you choose to forgo dilation, the other option is to examine your retina by capturing an HD retinal image of it. This does not require dilation and only costs $25.

Please note: if you choose to be dilated, your exam time will be approximately 20 minutes longer than an exam without dilation, as it takes time for the dilating drops to set in.
Q. What will happen during the eye exam?
A. Just like any comprehensive eye exam, complete eye health as well as glasses and contact lens prescriptions are assessed during your visit. We use the latest technologies available!
Q. What is available for purchase when you visit my workplace?
A. We provide a full optical shop! We offer over 350 eyeglass frames and we sell sunglasses. If you order glasses from us, we can ship them to you for a small fee, or you can pick them up at our office in Chandler. Orders take about 10-14 days to be processed.

We also fill contact lens prescriptions and match 1-800 Contacts prices.

Safety glasses are not available unless requested prior to our visit.
Q. What if I require follow-up care after your visit to my workplace?
A. If follow-up care is needed after your exam, we will either schedule you for an in-office visit in South Chandler or refer you to one of our ophthalmic referral partners.
Q. I've switched companies since my exam with Sight On Site, can I still come to you for all my Eye Care needs?
A. Yes, we would love to see you at our office in South Chandler. Otherwise we would love to see if your current employer would like to have us. Please fill out this form: https://forms.gle/PSMaWSmV1J3LZxtz8 and let us know your new employers information so we can reach out to them.
Q. What if I am not seeing well with my new prescription?
A. If you’ve tried your new glasses or contacts for at least 3-5 days and you feel like something is not right, please call us at 480-331-6360, or email us at [email protected] so we can schedule an in-office follow-up. Follow-ups are free for 60 days following your original exam.
Q. What if my glasses need to be adjusted or repaired?
A. We have a local office in South Chandler and would love to help you out. Since we are on the road a lot during the week, please visit our Facebook page https://www.facebook.com/sightonsitemobileeyecare/ for our latest in-office availability.

Our office is not open daily and varies from week to week. You can also call or email us at [email protected]. Visit our contact us page for more information: https://www.soseyecare.com/contact-us/.
Q. What if I want to return or exchange an order?
A. We understand that things don’t always work out. Our goal is to make sure you not only have a great experience with us, but we also want to ensure that you can see amazing and love your purchase. If you are experiencing vision issues, we ask that you give us an opportunity to recheck our initial findings.

Returns must be completed within 60 days and must be credited to the original method of payment. Keep in mind we can only return unopened boxes of contacts and undamaged glasses.

If you would like to exchange an order, we can exchange within 60 days as long as your original glasses are not broken. For contact lens exchanges, original boxes must not be opened.
Q. I broke my glasses, what do I do?
A. If you broke your glasses, you may be eligible for the annual manufacturer warranty. Manufacturer warranties do not cover accidental breakage, only defective frames. If the manufacturer will not replace your frame under their warranty, replacement cost is 50% off retail for the first year.

If you think your repair may be covered under the manufacturer's warranty, please email us a picture of your glasses. In the email please include your name, phone # and information from the temples on the glasses (model # and name). Please also explain the cause of damage. You can email us at [email protected].