How do I book an appointment?
You can book an appointment through our online scheduler. If you have any trouble, feel free to text / call us at 480-331-6360 or email [email protected].
How long does an appointment take?
Your comprehensive wellness exam will typically take between 20 to 30 minutes.
What ages do you see?
We are happy to see patients of all ages at our Chandler office. For our on-site workplace clinics, we see patients ages 13 and older.
What services do you offer during a workplace visit?
We provide wellness eye exams, which include assessing your eye health and determining prescriptions for glasses and contact lenses. We also have a mobile optical shop with over 350 frames and sunglasses available for purchase.
Do you perform eye dilation at the workplace?
For your convenience and safety, we do not perform dilated exams on-site. Instead, we perform Optomap retinal imaging for $39, which provides a detailed view of your retina without the need for dilation. If a dilated exam is medically necessary, we can schedule a visit for you at our office in Chandler.
Can I use a prescription from another doctor?
Absolutely. We welcome valid, unexpired prescriptions from other doctors. Generally, eyeglass and contact lens prescriptions are valid for one year.
What is your warranty on glasses?
All frames and lenses purchased from us include a one-year manufacturer’s warranty, which covers a one-time replacement for defects. Some products may offer an extended warranty; please ask an associate for specific details.
Do you accept my insurance?
Yes, we work with a variety of insurance providers. We recommend checking your eligibility with your carrier before your appointment. For those without insurance or who are out-of-network, we offer special pricing.
Can I use my FSA/HSA card?
Yes, we accept FSA/HSA cards for co-pays, exams, and prescription eyewear, including glasses and contact lenses.
What if I'm not happy with my new glasses or prescription?
Your satisfaction is our priority. If you’re having issues with your new prescription, please contact us within 90 days for a complimentary follow-up appointment. We also offer a 90-day return or exchange policy for undamaged glasses and unopened boxes of contacts.
How do I get my glasses adjusted or repaired?
You have a few convenient options: you can visit us at our Chandler office, wait for our next visit to your workplace, or stop by a local optical chain, many of which offer complimentary adjustments.